Thank you for shopping with Peacock Shop. We are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During peak seasons or sale periods, processing may take slightly longer.
2. Shipping Time
Estimated delivery time depends on your location:
- Tamil Nadu: 2–4 business days
- South India: 3–6 business days
- Rest of India: 4–8 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout.
Free shipping offers, if available, will be clearly mentioned on the website.
4. Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS/email/WhatsApp (if details are provided).
You can use this tracking number to monitor your shipment status.
5. Delivery Attempts
Courier partners will attempt delivery to the provided address.
If delivery fails due to incorrect address, unavailability, or refusal to accept the parcel, re-shipping charges may apply.
6. Incorrect Address
Please ensure your shipping address and contact details are accurate.
Peacock Shop is not responsible for delays or non-delivery due to incorrect or incomplete address information.
7. Delayed or Lost Shipments
While we work with reliable courier partners, delays may occasionally occur.
Peacock Shop is not liable for delays caused by courier companies or external factors beyond our control.
If your order appears lost in transit, please contact us for assistance.
8. Damaged Package During Transit
If the outer package appears damaged at the time of delivery:
- Record a clear video while receiving and opening the parcel
- Contact us immediately within 48 hours of delivery
Claims without proper video proof may not be accepted.
9. Contact Us
For any shipping-related queries, please contact: